> For the complete documentation index, see [llms.txt](https://docs.layerlens.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.layerlens.ai/more-in-this-section-2/eval-patterns-12.md).

# Travel and hospitality evaluation patterns

Travel and hospitality evaluation patterns — primitive ratio, span rules, GEPA labeling, cadence.

Recommended primitive ratio for travel AI: **55/30/15** — deterministic rules, code assertions, judges. Disruption regulations (DOT, EU 261) and full-fare disclosure carry heavy rule density; fairness scorers and accessibility checks lean on code; tone and clarity use judges.

## Primitive ratio

| Primitive           | Share | Why                                                                                  |
| ------------------- | ----- | ------------------------------------------------------------------------------------ |
| Deterministic rules | 55%   | Fare-rule citation, total-price disclosure, regulation citation, junk-fee guardrails |
| Code assertions     | 30%   | Inventory freshness, change/cancel accuracy, group fairness, compensation math       |
| LLM judges          | 15%   | Plain-language quality, accessibility-statement clarity, multilingual parity         |

## Pattern table

| Scenario                              | Primary primitive | Specific check                |
| ------------------------------------- | ----------------- | ----------------------------- |
| Booking — fare-rule citation          | Rule              | Output cites applicable rules |
| Booking — total price                 | Rule              | DOT 399.84 elements present   |
| Booking — change/cancel accuracy      | Code assertion    | Stated rules match database   |
| Booking — cross-border                | Rule              | Visa/passport/health current  |
| Disruption — regulation citation      | Rule              | DOT/EU 261/APPR cited         |
| Disruption — compensation match       | Code assertion    | Offer ≥ regulation minimum    |
| Disruption — care obligation          | Rule              | Meals/lodging surfaced        |
| Disruption — plain language           | Judge             | Clear and actionable          |
| Loyalty — award accuracy              | Code assertion    | Live availability match       |
| Loyalty — TOS citation                | Rule              | Program terms referenced      |
| Loyalty — fairness                    | Code scorer       | Offered-price parity          |
| Pricing — full disclosure             | Rule              | Mandatory fees up front       |
| Pricing — junk-fee guardrail          | Rule              | FTC 2024 rule compliance      |
| Pricing — emergency surge             | Rule              | State emergency caps          |
| Accessibility — claim citation        | Rule              | Source cited per claim        |
| Accessibility — verified availability | Rule              | Live verification             |

## Span rules

* `inventory.lookup` — freshness window enforced
* `fare.rule.cite` — applicable rules cited
* `regulation.cite` — DOT / EU 261 / APPR / state law
* `accessibility.verify` — live verification of stated availability
* `loyalty.tos.cite` — program-terms reference

## GEPA labeling

For each travel judge, label ≥ 50 paired examples:

* **Disruption plain-language:** Customer-care leads + accessibility advocates label
* **Accessibility statements:** Disability-rights specialists + ops managers label
* **Multilingual parity:** Native-speaker QA per language
* **Fare-rule paraphrase:** Travel-agent leads label

Run [judge optimization](/more-in-this-section-9/judge-optimizations-1.md) with `budget="medium"`. Hold out 20%.

## Cadence

| Cadence        | Activity                                                           |
| -------------- | ------------------------------------------------------------------ |
| **Per-deploy** | CI gate runs scenario suite (rules + assertions)                   |
| **Continuous** | Inventory-freshness watch; OFAC/sanctions on cross-border travel   |
| **Daily**      | Sample production traces; full evaluation                          |
| **Weekly**     | Disruption-compensation accuracy audit; emergency-state monitoring |
| **Monthly**    | GEPA re-optimization on judges; fare-rule database refresh         |
| **Quarterly**  | DOT / EU 261 compliance audit; accessibility-claim audit           |
| **Annually**   | Full bias audit; ACAA / ADA verification campaign                  |

## See also

* [Travel scenarios](/more-in-this-section-2/scenarios-12.md)
* [Travel compliance](/more-in-this-section-2/compliance-12.md)
* [Recipe: GEPA basics](/9.-improve-tune-the-system/gepa-basics.md)