Telecommunications compliance
Telecom compliance — FCC rules, CPNI, TCPA, CALEA, ECPA, STIR/SHAKEN, NORS, state PUC, privacy laws.
Telecom compliance combines federal communications law + carrier-specific privacy law (CPNI) + lawful-intercept obligations + state PUC oversight + general consumer-protection regimes.
Regulatory frame
FCC Section 201(b) "just and reasonable"
Common-carrier services
Rate / practice fairness; audit trail
CPNI rules (47 USC § 222, 47 CFR § 64.2001+)
Customer Proprietary Network Information
Authentication; authorized disclosure; annual certification
TCPA (47 USC § 227)
Calls / texts to consumers
Consent capture; DNC scrub; STIR/SHAKEN attestation
CALEA
Wireline / wireless / broadband
Lawful-intercept capability; capacity reporting
ECPA (Title III, SCA, Pen Register)
Disclosure to LE
Order-type classification; scope
STIR/SHAKEN
Originating / terminating IP voice
Attestation level (A/B/C); robocall mitigation database
Network Outage Reporting System (NORS)
Reportable outages
Threshold-trigger detection; 30-min PSAP notice for 911
Public Safety / 911
Carriers serving 911 calls
Reliability standards; outage notification
State PUC / PSC rules
Per-state regulated services
Service quality; rate filings
Privacy laws (CCPA, GDPR, etc.)
Per-jurisdiction
DSR, consent, retention
FTC UDAP authority
Practices outside FCC scope
Negative-option, dark patterns
Cable Privacy Act
Cable operators
Subscriber-info handling; opt-in for PII sharing
CPNI (47 USC § 222)
Customer Proprietary Network Information is one of the strictest customer-data regimes in any US sector:
Authentication required for CPNI access (specific FCC rules)
Customer authorization required for many disclosures
Annual CPNI certification filing
Notification of CPNI breaches to law enforcement and (often) customers
Penalties: $200,000+ per day per violation under recent FCC enforcement
Stratix evaluation evidence:
Hard authentication rule before any CPNI surfaces in customer-service traces
Audit log of every CPNI access
Tenant isolation; no cross-customer CPNI bleed
TCPA
For calls and texts to consumers:
Prior express consent for autodialed/prerecorded calls
Prior express written consent for marketing calls/texts to wireless
DNC list scrubbing
Per-violation damages; class actions common
AI-driven outbound contact governed identically
Stratix evaluation evidence:
Consent-state rule on every outbound contact recommendation
DNC-scrub rule
CALEA
Communications Assistance for Law Enforcement Act:
Carriers must have lawful-intercept capability
Capacity reporting to FBI
Specific technical-assistance obligations
Stratix is not in CALEA scope as a SaaS evaluation platform; carrier evidence systems remain the carrier's responsibility. Stratix can support compliance-team workflows around order intake and response (see scenario 5).
ECPA / SCA / Pen Register / Title III
Title III — wiretap; warrant required
SCA (Stored Communications Act) — requires varying levels of process for content vs. record
Pen Register / Trap & Trace — court order on a lower standard for non-content
Subpoena — covers basic subscriber info under § 2703(c)(2)
Misclassification triggers either contempt (under-production) or civil exposure (over-production).
Stratix evaluation evidence:
Order-type classification rule with attorney gate
Scope-limitation rule
Audit log
STIR/SHAKEN
Caller-ID attestation framework:
A-level attestation: caller authenticated and authorized to use number
B-level: caller authenticated, number not verified
C-level: gateway-only signing
Robocall Mitigation Database participation
FCC enforcement of robocall rules
Stratix evaluation evidence:
Per-call attestation level surfaced and logged
NORS
Network Outage Reporting System:
Reportable outages to FCC within tight timelines
30-minute PSAP notification for 911-affecting outages
Detailed final reports
Public-safety notification carries criminal-exposure tail
Stratix evaluation evidence:
Hard NORS-trigger detection rule on every NOC AI output
Audit log of detection / non-detection decisions
State PUC / PSC rules
Most states regulate aspects of telecom service quality, retail rates (where applicable), and consumer complaints. AI-driven tools must meet state service-quality and complaint-resolution rules.
Cable Privacy Act
47 USC § 551. For cable operators:
Written notice of personally identifiable information practices at subscription
Opt-in for sharing PII for purposes other than rendering service
Limited retention
Privacy laws
CCPA / state privacy / GDPR — same framework as retail compliance.
Recommended setup
Pro tier minimum; Enterprise for major carriers and ISPs
SSO + RBAC for CSR / NOC / compliance / lawful-intercept roles
Hard rules: CPNI authentication, TCPA consent, advisory-only on network changes, lawful-intercept attorney gate, NORS-trigger detection
Group-fairness scorers on customer-affecting AI
Audit retention matching the longest applicable FCC / state / privacy requirement (default 7 years; 10 for CPNI)
Annual CPNI certification documentation pulls from Stratix audit trail
STIR/SHAKEN attestation logged per outbound call
DPA executed; tenant data residency where contracted
See also
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