> For the complete documentation index, see [llms.txt](https://docs.layerlens.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.layerlens.ai/4.2-industry-use-cases/retail-ecommerce.md).

# Retail and e-commerce

Retail and e-commerce AI evaluation — product Q\&A, customer support, recommendations.

## Top scenarios

* **Product Q\&A** — chat answers questions from the catalog
* **Support automation** — handle order, return, shipping queries
* **Recommendations explanation** — explain why a product was recommended

## Why Stratix

Catalog-faithfulness rules catch hallucinated product attributes. Latency scorers gate user-facing performance.

## Industry pattern

→ [Retail: product description generation pattern](/4.2-industry-use-cases/pattern-5.md)

[Scenarios](https://github.com/LayerLens/gitbook-full/blob/main/04-use-cases/industry/retail-ecommerce/scenarios.md) | [Eval patterns](https://github.com/LayerLens/gitbook-full/blob/main/04-use-cases/industry/retail-ecommerce/eval-patterns.md) | [Compliance](https://github.com/LayerLens/gitbook-full/blob/main/04-use-cases/industry/retail-ecommerce/compliance.md) | [Cookbook](https://github.com/LayerLens/gitbook-full/blob/main/04-use-cases/industry/retail-ecommerce/cookbook-and-samples.md)