Enterprise tier details
What's in the Stratix Enterprise tier — SSO, data residency,, dedicated CSM.
Stratix Enterprise is a custom annual contract for organizations with security, compliance, scale, or regulatory requirements that go beyond Premium PAYG.
What's included
Everything in Premium PAYG, plus:
SSO. SAML 2.0 and OIDC integration with your enterprise IdP. Just-in-time provisioning, role mapping, group-based access.
Data residency. Choose where your tenant data lives. Currently US, EU regions; talk to sales for additional regions.
Volume ECU pricing. Negotiated ECU rates that beat PAYG when you operate at scale.
Dedicated Customer Success Manager. Quarterly business reviews, proactive engagement, escalation path.
White-glove onboarding. Architecture review, integration support, custom playbooks.
Extended audit log retention. Configurable retention for compliance.
Custom contractual terms. DPA, MSA, SLA tailored to your legal team's requirements.
Priority incident response. Defined RTO/RPO commitments.
When Enterprise makes sense
You're in a regulated industry — financial services, healthcare, public sector — with audit requirements.
You have an enterprise IdP (Okta, Azure AD, OneLogin) and need SSO.
You need contractual data residency commitments.
You're an internal AI platform serving many product teams across the org.
Your spend on Premium PAYG would benefit from negotiated volume pricing.
You require a custom DPA or MSA before you can onboard.
What you'll discuss with sales
Scale: number of seats, expected ECU consumption, expected trace ingestion volume
Deployment shape: SaaS, hybrid, region selection
Auth integration: which IdP, role mapping, group-based access
Compliance asks: HIPAA (BAA available), FedRAMP, and other framework-specific requests — contact [email protected]
Contractual: DPA, MSA, SLA, data processing terms
How to start a conversation
Email [email protected] or book time directly.
You can prove the platform out on Premium PAYG before opening an Enterprise conversation — most Enterprise customers run a Premium pilot first.
Where to next
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