General troubleshooting

Common Stratix issues and fixes.

Sign-in issues

• Verify email / OAuth working at stratix.layerlens.ai/sign-in
• Check spam for email verification
• For SSO: contact your IdP admin

Evaluation stuck "running"

• Confirm ECU balance is positive
• Check the Status page for platform issues
• Open Premium → Evaluations → run; click for error detail

SDK errors

See SDK troubleshooting.

API errors

See API troubleshooting.

Billing issues

See Billing FAQ.