> For the complete documentation index, see [llms.txt](https://docs.layerlens.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.layerlens.ai/12.-support/troubleshooting.md).

# General troubleshooting

## Sign-in issues

* Verify email / OAuth working at `stratix.layerlens.ai/sign-in`
* Check spam for email verification
* For SSO: contact your IdP admin

## Evaluation stuck "running"

* Confirm ECU balance is positive
* Check the **Status page** for platform issues
* Open Premium → Evaluations → run; click for error detail

## SDK errors

See [SDK troubleshooting](/12.-support/sdk-troubleshooting.md).

## API errors

See [API troubleshooting](/12.-support/api-troubleshooting.md).

## Billing issues

See [Billing FAQ](/12.-support/billing-faq.md).


---

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