> For the complete documentation index, see [llms.txt](https://docs.layerlens.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.layerlens.ai/12.-support/contact.md).

# Contact

How to reach Stratix support.

| Channel                    | When                             |
| -------------------------- | -------------------------------- |
| In-app Assistant (Premium) | First stop for product questions |
| <support@layerlens.ai>     | Issue tickets                    |
| Slack community            | Peer help                        |
| Dedicated CSM (Enterprise) | Account issues, escalations      |
| <security@layerlens.ai>    | Security disclosures             |
| <sales@layerlens.ai>       | Pricing, Enterprise, contracts   |
| <legal@layerlens.ai>       | DPAs, MSAs, legal terms          |

When filing a ticket, include:

* Org name
* Run ID / evaluation ID / trace ID (if applicable)
* Request ID from response header (`X-Request-ID`)