Contact

How to reach Stratix support.

Channel	When
In-app Assistant (Premium)	First stop for product questions
[email protected]	Issue tickets
Slack community	Peer help
Dedicated CSM (Enterprise)	Account issues, escalations
[email protected]	Security disclosures
[email protected]	Pricing, Enterprise, contracts
[email protected]	DPAs, MSAs, legal terms

When filing a ticket, include:

• Org name
• Run ID / evaluation ID / trace ID (if applicable)
• Request ID from response header (X-Request-ID)